Help

Frequently Asked Questions

1. How do I make an order?

   We accept order confirmations via one of following methods.

- Through website www.siththamflora.com

- Social media platforms including facebook, whatsapp, viber

- By sending a SMS to +94 71 84 453 59

- Kindly note that orders over the phone will not be entertained 

We also replying you to confirm whether your order is acceptable or not.

2. How can I pay for the order?

We have established wide range of payment methods considering your convenience.

- Cash on Delivery (Order and pay only when you receive your order)

- Secured Credit or Debit cards payments (website only)

- Online bank transfer 

- Direct bank slip deposit 

- Easy cash – coming soon!

3. How soon will it deliver after placing my order ?

We aim to ship all orders in less than 5 business days (Our average delivery time is 3 dyas). 

4. Do you ship outside of Sri Lanka?

Yes we do. For more information please contact us by info@siththamflora.com

5. How can I do an exchange or return?

We want to make exchanging or returning an item as easy as possible for you. Please refer the website for return shipping instructions and policy

6. Can I track my order?

Yes. You will receive a massage to your phone containing your tracking information & expected delivery date once your order has delivered via our partnership with the  one of prominent courier service.

7. My delivery was damaged/missing an item who should I contact?

If you are having any problems with your delivery do not hesitate to contact us immediately along with your reference order number.

8. Which product should I order?

Kindly refer the description area in each product or contact us for more details.